Cancellation and Refund Policy

At LUXX we aim to give you best results, arriving late will deprive you of valuable treatment time. We will make every effort to perform your entire treatment in the Policies of Appointment for the remaining scheduled time, but reserve the right to reschedule or adjust your appointment if arriving more than 10 minutes late. Cancellation fee will apply to any no show or late arrival appointments. 

 

 

Please notify us 24 hours in advance to reschedule or make changes to avoid any fees. 

 

Late Cancellation (< 24 hours) – $50

No Show – $80

 

We do not offer refunds on any services rendered. Aesthetic results are quite variable from person to person, and while we do our best to achieve the desired outcome, it cannot be guaranteed. LUXX customizes treatments plans and monitors results to ensure you achieve your goals. We do not offer refunds on any services rendered we will work together to ensure the program outlined is followed and results are achieved. 

 

We do not offer refunds on any opened products purchased. Defective products may be exchanged within 14 days for spa credit.